Total Tickets
-
Avg Customer Satisfaction
-
Target: > 95%
Response Time SLO
-
Target: > 90%
Avg Resolution Time (Days)
-
Target: 1.00 day
Performance Metrics
| Metric or Report Description | Target | Q1 2023 | Q2 2023 | Q3 2023 | Q4 2023 | 2023 |
|---|---|---|---|---|---|---|
| Total tickets by business functions | - | - | - | - | - | - |
| Average customer satisfaction rating | > 95% | - | - | - | - | - |
| Response Time SLO | > 90% | - | - | - | - | - |
| Avg Resolution Time (Days) | 1.00 | - | - | - | - | - |
| # of Requests for onboardings/offboardings | - | - | - | - | - | - |